At Pure Sheet Haven, your satisfaction is our top priority. We understand that shopping for bedding online can sometimes be a challenge, and we want to ensure you are completely happy with your purchase. If for any reason you are not satisfied with your order, our returns policy is designed to make the process as smooth and hassle-free as possible.
Return Eligibility
You may return any unused and unopened items within 30 days of receipt for a full refund. This includes our luxurious sheets and duvet covers. We kindly ask that all returned items are in their original packaging, with tags attached, and in a condition suitable for resale. If the item has been opened or used, it will not be eligible for a return.
How to Initiate a Return
To start the return process, simply reach out to our customer service team at [email protected]. Provide your order number and a brief explanation of why you wish to return the item. Our team will promptly guide you through the next steps, including a return authorization if necessary. We aim to respond to all inquiries within 1-2 business days.
Return Shipping
Once your return request is approved, you will be provided with instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., receiving a defective item or the wrong product). We recommend using a traceable shipping method to ensure your return is delivered safely.
Refund Processing
Once we receive your returned item and confirm its condition, we will process your refund. This usually takes 3-5 business days to reflect on your original payment method. If you used a promotional code during your purchase, the refund will be issued for the total amount paid, excluding any discounts.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the original item and placing a new order for the desired product. This ensures you receive the right item in a timely manner.
Contact Us
We appreciate your understanding and cooperation in making this process as seamless as possible. If you have any questions or concerns regarding your return, please do not hesitate to contact us at [email protected]. Our dedicated team is here to assist you, ensuring that your experience with Pure Sheet Haven is nothing short of exceptional.
Thank you for choosing Pure Sheet Haven for your bedding needs. We are committed to providing you with the highest quality products and customer service!